Privacy Policy

This is the web site of covR LLC (“covR”). Please also read our Website Terms of Use: https://covrco.com/terms-of-use/. 

This Privacy Policy governs only the privacy practices related to the personal information collected through the covR website, covrco.com (the “covR Website”).  By accessing the covR Website, you agree to be bound by the terms of this Privacy Policy as the same may, from time to time, be modified in accordance herewith. IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, DO NOT ACCESS OR USE THE covR WEBSITE. 

By accessing the covR website, you acknowledge (a) that you have read and understood this Privacy Policy; (b) that this Privacy Policy shall have the same force and effect as a signed agreement; and (c) that by agreeing to this Privacy Policy, you consent to receive notifications regarding security incidents to the email address we have on file for you.

Unless explicitly stated otherwise, any new features that augment or enhance the current Website shall be subject to this Privacy Policy.

Please review the Privacy Policy each time You use the Website. BY USING THE covR WEBSITE, YOU AGREE TO BE BOUND BY THE MOST RECENT VERSION OF THE PRIVACY POLICY. If we materially change this Privacy Policy, We will let you know by sending an email notifying you of the changes to the email address we have on file for you. 

Security and Privacy:

We realize that making purchases at the covR Website, or any other web site, requires trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in our Terms and Conditions and this Privacy Policy. This may include your name, address, phone number, e-mail address, and credit card or checking account information, in addition to any other personal information that can be linked to you. We believe that you have a right to know, before submitting information to us through the covR Website or at any other time, exactly what information we might collect from you, why we collect it and how we use it. We do not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit. If you have an account at the covR Website and you want to review, change, modify or delete any of your personal information, you can do so anytime by going to My Account. Log in with your e-mail address and password, then click the appropriate category listing to edit or delete whatever personal information you wish. While your information may be deleted from “My Account” or similar, it will remain on our global server for archival or historical purposes. For your protection, we don’t retain financial information and don’t maintain credit card or checking account information beyond the needs of your particular estimate or transaction, so there is no information of that sort in your account for you to change. The covR Website may provide links to certain third-party websites. This Privacy Policy applies only to activities conducted and personal information collected on the covR Website only. Other websites may have their own policies regarding privacy and security. Subject to our policy on cookies as stated in this Privacy Policy, the covR Website will obtain your consent before allowing the download of any software from the covR Website, and the covR Website will not automatically download any software to your computer system. Once you consent to the initial download of any software, you may receive automatic updates or patches pertaining to such software. You understand and agree that any material, including but not limited to, downloaded software, required or automated updates, modifications, reinstallations or software otherwise obtained through the use of the covR Website is done at your own discretion and risk, and that you will be solely responsible for any damages to your computer system or loss of data that may result from any such material.

For each visitor to our Web page, our Web server automatically recognizes the visitor’s domain name, if any, and collects the date and time of visit, the client IP address, and referring site.

We collect the information above, as well as e-mail addresses visitors to the covR Website choose to give us, the e-mail addresses of those who communicate with us via e-mail, and information volunteered by the consumer, such as survey information and/or site registrations, and estimate or transaction history. In addition, we receive and may store any information you enter on the covR Website for purposes of receiving estimates or give to the covR Website in any other way.

Information from Other Sources:

We may receive information about you from other sources. This may help improve the personalization of our service to you by providing better product recommendations or special offers that we think will interest you.

This section describes when and with whom we share your personal information. We never sell or rent your personal information to any third parties under any circumstances. We may share personal customer information and/or transaction history with an affiliated entity including any division, subsidiary or affiliate.

When contacting consumers for informational, marketing and for commercial purposes, we, like many organizations, may utilize third party service providers for some routine services such as promotional mailings. In such cases, we provide only the information necessary to ensure the service is delivered and require that the service provider sign a non-disclosure agreement agreeing to keep the customer’s information confidential and secure and limiting its use to the purpose for which it was disclosed. After the service provider has completed the service, the service provider must either destroy the information or return it to us. In addition, we may use one or more of the following:

DoubleClick/Google Ad Manager.  We use DoubleClick/Google Ad Manager to improve advertising. DoubleClick/Google Ad Manager is a Google/Alphabet service used for advertising. For more information on the information DoubleClick/Google Ad Manager will collect, please visit:  https://support.google.com/dfp_premium/answer/2839090?hl=en&ref_topic=7395141. If you wish to opt out of DoubleClick/Google Ad Manager’s use of cookies, please visit: https://support.google.com/ads/answer/2662922?hl=en&ref_topic=7048998 or http://optout.networkadvertising.org/#!/.

Facebook. By clicking on the Facebook button on the covR Website, you will be automatically transported to the official Facebook Page for covR, https://www.facebook.com/covRoof.

Facebook Custom Audience. We use the Facebook Pixel to analyze user activity on the covR Website for remarketing and behavioral targeting. The Facebook Pixel is triggered when you perform certain activities on the covR Website, and aids us in displaying Facebook ads to Facebooks users who have visited the covR Website, or Facebook users who share certain characteristics with visitors to the covR Website. Facebook and other third parties may use cookies, web beacons, and other storage technologies to collect information from the Website and from other Internet websites, and use that information for the purposes of targeting ads and providing measurement services. Facebook may track your activity over time and across websites. For more information about the data Facebook collects, please visit Facebook’s data policy at: https://www.facebook.com/about/privacy/update.  For specific information about Facebook Pixel, please visit: https://www.facebook.com/business/help/742478679120153?id=1205376682832142. If you are logged into Facebook, you can opt out of the collection and use of your information for targeted advertising by visiting: https://www.facebook.com/adpreferences/ad_settings/?entry_product=account_settings_menu. You can also visit https://optout.aboutads.info/?c=2&lang=EN for more information about ad targeting and exercising your choice to opt out of the collection of information for ad targeting.

Instagram. By clicking on the Instagram button on the covR Website, you will be automatically transported to the official Instagram Page for covR, https://www.instagram.com/covrco/

YouTube.  We post videos on YouTube that are available on our account, viewable at: https://www.youtube.com/channel/UCV6vmUmBz8qaKvG9Sw2eLnA. YouTube may collect location information, browser and device information, information related to websites visited, queries searched, ads viewed, and videos watched, and account information. For more information, please visit Google’s privacy policy at: https://policies.google.com/privacy

Analytics. We use third-party analytics tools to better understand who is using the covR Website and how people are using it. These tools may use cookies and other technologies to collect information about your use of the covR Website and your preferences and activities. These tools collect information sent by your device or the covR Website and other information that assists us in improving the covR Website. This information may be used to analyze and track data, determine the popularity of certain content, and better understand your online activity, among other things.

We use Google Analytics to better understand who is using the  covR Website and how people are using it. Google Analytics uses cookies to collect and store information, such as website pages visited, places where users click, time spent on each website page, Internet Protocol address, type of operating system used, language preference, location-based data, device ID, search traffic, gender, and age. We use this information to improve the covR Website and as otherwise described in this Privacy Policy. Please see: https://policies.google.com/technologies/partner-sites for information about how Google Analytics uses this information, and visit: https://tools.google.com/dlpage/gaoptout for information about the Google Analytics Opt-out Browser Add-on. Google may track your activity over time and across websites.

Aside from the purposes described above, we will never share your personal information with any other third parties unless you expressly authorize such disclosure or we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury, or a perceived physical threat to any individual (such as product recalls, fraud, claims or other liability) or is required by law, or to comply with valid legal processes (subpoenas, warrants, or in response to a request from local, state, provincial, or federal law enforcement officials) as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.

If we merge with another business entity or substantially all of its assets related to the products or services that you receive from us are acquired by another business entity, it is likely that customer information will be one of the assets transferred to the other business entity. In the event of such a merger or acquisition, we reserve the right to disclose your personal information to the other business entity pursuant to the terms of this Privacy Policy.

We do not knowingly collect, maintain or use personally identifiable information submitted to the site by children under 16 years of age. If we become aware that a child under 16 years of age has submitted personally identifiable information to the site, we will not use that information and will immediately delete the information from our records.

We, along with third parties, use cookies, local storage objects, Web beacons, and other technologies. These technologies are used for tracking, analytics, and personalization and optimization of the covR Website. Cookies are small files that are transferred to and stored on your computer through your Web browser (if you allow it) that enable the website’s or service provider’s system to recognize your browser and capture and remember certain information. You can instruct your browser to stop accepting cookies. But, if you do not accept cookies, you may not be able to use all portions of all functionality of the covR Website. Web beacons are small strings of code that provide a method for delivering a graphic image on a web page or in an email message for the purpose of transferring data. You can disable the ability of web beacons to capture information by blocking cookies.

We use cookies and other tracking technologies on the  covR Website to help us understand and save your preferences and interests, so we can personalize your future visits and compile aggregate data about website traffic and website interaction to offer better website experiences and tools in the future.

Some of our business partners, such as our analytics providers and advertising networks, also use cookies and other tracking technologies on the covR Website, some of which may track users across websites and over time. 

After your estimate or other transaction has been completed, we will not send you unsolicited email unless you join our email list. If, at any time, you do not want to receive e-mail from us in the future, please let us know by emailing Customer Service at: info@covrco.com. Requests to remove your e-mail address for our lists may take up to two weeks to fulfill. 

With respect to Ad Servers: We do not partner with or have relationships with any ad server companies.

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to the covR Website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, please check back at the covR Website periodically.

Upon a reasonable request we will provide site visitors with access to information that we maintain about them. Consumers can request this information by emailing us at info@covrco.com or writing to us at covR LLC, 900 Santa Fe Drive, Unit B. Denver CO 80204. Upon a reasonable request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address or writing to us at the above address.

With respect to security: We have appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect.

Secure Sockets Layering (SSL):

Our credit card processing vendors use Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because they use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.

Additional Information:

You may prospectively opt-out of our collection and use of your personal information by emailing us at info@covrco.com; provided, however, that if you do so, you may no longer be able to access certain features of our site.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact support at info@covrco.com, write to us at 900 Santa Fe Drive, Unit B. Denver CO, 80204 or call us at 844-613-7663.